Bridging AI Generative with Customer Experiences & Global Economies

C-Sweet Chicago Chapter

Bridging AI Generative with Customer Experiences & Global Economies

Chicago In Person Event

Thursday, June 13th

5:30 - 7:30 PM CT

Lofty Real Estate

Ground Fl., 415 N Aberdeen St., Chicago, IL 60642

Discover how Generative AI is revolutionizing business success metrics, marketing, business strategy, driving revenue growth, cost reduction, and elevating customer experiences to new heights.

Generative AI plays a pivotal role in enhancing client interactions, offering swift, precise, and tailored responses to inquiries. These capabilities foster heightened consumer satisfaction and loyalty, ultimately translating into amplified revenue streams for enterprises.

Join us as we delve into the metrics, key success factors, and dispel myths surrounding Generative AI and its impact on the Global Customer Experience alongside industry leaders. Savor mouthwatering appetizers by One Off Hospitality and fine wines from Kobrand Fine Wine and Spirits, proud sponsors of our event. Enjoy the perfect pairing of culinary excellence and exceptional wines.

Don't miss this opportunity to unlock the potential of Generative AI for your business!

Complimentary for C-Sweet members. Non-member tickets - $49.

Meet the Moderator

Beth Schultz 

VP of Research & Principal Analyst at Metrigy

In her role at Metrigy, Beth Schultz conducts primary research and analysis to provide metrics-based guidance for IT, customer experience, and business decision makers. Additionally, Beth manages the firm’s multimedia thought leadership content and research agenda.

With more than 30 years in the IT media and events business, Beth is a well-known industry influencer, speaker, and creator of compelling content. She brings to Metrigy a wealth of industry knowledge from her more than three decades of coverage of the rapidly changing areas of digital transformation and the digital workplace.

Meet the Panelists

Robin Gareiss 

CEO & Analyst at Metrigy

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers.

For 25+ years, Robin has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors.

Robin leads Metrigy’s Customer Engagement research. She also is a widely recognized expert in the communications field, with specialty areas of contact center, AI-enabled customer engagement, customer success analytics, and UCC. She is a sought-after speaker at conferences and trade shows, presenting at events such as Enterprise Connect, ICMI, IDG’s FutureIT, Interop, Mobile Business Expo, and CeBit. She also writes a blog for No Jitter.

Heather Bennett 

Partner at Newport LLC

Heather H. Bennett is a Partner with Newport – a national advisory firm, a marketing strategist, subject matter expert in personal branding, Board Director, former research biologist, and author of the Amazon bestseller Fun and Fulfilling Careers One Question at a Time. She has shared her knowledge as a speaker, panelist, and guest at universities, retreats, podcasts, webinars, and conferences.

She is also the Co-Chair of a foundation that helps deaf/hard of hearing children, FHSR.org. In her free time, Heather enjoys kayaking, hiking, and spending time with her husband and four children.

Tara Giuliano

Chief Marketing Officer at Nuveen

Tara is Chief Marketing Officer of Nuveen and a member of the Executive Leadership Team. She is instrumental in effectively delivering the firm’s collective investment capabilities to all clients. Tara oversees a marketing team that develops and executes go-to-market plans aimed at acquiring, retaining and expanding client relationships, addressing unique client needs, while producing compelling investment stories that distinguish Nuveen from competitors.

Prior to joining Nuveen in 2018, Tara held senior roles at UBS Asset Management as institutional global head of marketing and head of marketing for the Americas. She also spent time as the director of asset management marketing at Morningstar and served in marketing roles at Allianz Global Corporate & Specialty and Nationwide. Tara was named Chief Marketing Officer of the Year by WealthManagement.com and has been recognized with numerous awards for leading Nuveen marketing programs including the ESG Creative Campaign Execution Award and the Financial Marketing Leadership Award from the Grammercy Institute, and a Bronze Medal for Media Strategy Innovation from the Financial Communications Society.

Tara graduated with a B.S., cum laude, with honors and distinction, in Business Administration from The Ohio State University and with an M.A. in Communications from DePaul University. She serves on the Marketing Steering Committees for the Money Management Institute and the Investment Management Education Alliance. Tara is also a board member of the Chicago Children's Museum.

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